CONTACT US
Contact Us
Effective Date: May 12, 2026
Thank you for visiting Relaxova™ Germany.
We’re here to help with questions about your order, shipping, tracking, returns, refunds, product use, or general support.
Customer Support
For the fastest support, please contact us by email:
Email: support@Relaxova-Germany.com
Website: https://www.relaxova-germany.com/
Our support team does its best to respond as quickly as possible.
Typical response time:
24–48 business hours
Please note that response times may be longer during weekends, public holidays, product launches, or high-volume sale periods.
Business Information
Business Name: Dbestey Solutions Germany / Relaxova™ Germany
Address: Waagestr. 8, 37520 Osterode am Harz, Germany
Email: support@Relaxova-Germany.com
Website: https://www.relaxova-germany.com/
Before You Contact Us
To help us solve your issue faster, please include as much detail as possible.
If your message is about an order, please include:
- Your full name
- Order number
- Email address used at checkout
- Shipping address
- Tracking number, if available
- Clear description of the issue
- Photos or videos, if the item arrived damaged or defective
Order & Shipping Questions
For order or shipping questions, email us at:
Please use the subject line:
Order Support – Order #[Your Order Number]
Examples:
- Tracking not updating
- Address correction request
- Shipping delay
- Package marked delivered but not received
- Wrong item received
- Missing accessories
Returns & Refunds
For return or refund requests, please contact us before sending anything back.
Email:
Subject line:
Return Request – Order #[Your Order Number]
Please include:
- Order number
- Reason for return
- Photos or videos if applicable
- Condition of the product
- Confirmation that all parts and accessories are included
Returns sent without approval may not be accepted.
Damaged or Defective Product
If your product arrives damaged or defective, please contact us within 48 hours of delivery.
Email:
Subject line:
Damaged Item – Order #[Your Order Number]
Please include:
- Photos of the product
- Photos of the packaging
- Photo of the shipping label
- Short video showing the issue, if possible
Please keep the product and packaging until your case is reviewed.
Privacy Requests
For privacy-related questions or requests, including access, correction, deletion, or “Do Not Sell or Share My Personal Information” requests, contact us at:
Subject line:
Privacy Request
Intellectual Property Questions
For intellectual property, copyright, trademark, or brand protection questions, contact us at:
Subject line:
Intellectual Property Request
Important Product Notice
Relaxova™ Germany products are designed for general wellness, comfort, relaxation, and daily recovery routines.
They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease, injury, chronic pain, or medical condition.
If you have a medical condition, are pregnant, have a pacemaker, circulation issues, nerve sensitivity, recent surgery, or serious back/neck/spine concerns, please consult a licensed healthcare professional before use.
We’re Here to Help
At Relaxova™ Germany, our mission is simple:
To help hardworking bodies relax, recover, and reset — so tomorrow can feel better than today.
For any question, contact us anytime:
Effective Date: May 12, 2026
