PRIVACY POLICY
Privacy Policy
Effective Date: May 12, 2026
This Privacy Policy explains how Relaxova™ Germany / Dbestey Solutions Germany (“we,” “us,” or “our”) collects, uses, stores, shares, and protects your personal information when you visit our website, make a purchase, contact us, or interact with our online store.
By using our website, you agree to the practices described in this Privacy Policy.
1. Who We Are
Business Name: Sukhdev sandhu kaur
Website: https://www.relaxova-germany.com/
Email: support@Relaxova-Germany.com
Address: Waagestr. 8, 37520 Osterode am Harz, Germany
2. Information We Collect
We may collect personal information when you visit our website, place an order, create an account, contact us, subscribe to emails, or interact with our store.
This may include:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Payment confirmation details
- IP address
- Device information
- Browser type
- Website activity
- Cart activity
- Customer service messages
- Marketing preferences
We do not directly store your full credit card details. Payment information is processed securely by third-party payment providers.
3. Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies, pixels, analytics tools, and similar technologies.
This may include:
- IP address
- Device type
- Browser type
- Operating system
- Pages viewed
- Time spent on the website
- Referring website
- Products viewed
- Cart and checkout behavior
- Advertising interaction data
This helps us improve the website, understand customer behavior, run ads, prevent fraud, and improve the shopping experience.
4. Cookies and Tracking Technologies
We may use cookies, pixels, tags, and similar tracking technologies to:
- Keep your shopping cart working
- Remember your preferences
- Improve website performance
- Analyze traffic
- Measure advertising performance
- Personalize content and offers
- Retarget visitors with relevant ads
These tools may be provided by platforms such as Shopify, Meta/Facebook, Google, TikTok, email marketing platforms, analytics tools, and payment providers.
You can manage cookies through your browser settings. Some website functions may not work properly if cookies are disabled.
5. How We Use Your Information
We may use your personal information to:
- Process and fulfill orders
- Confirm payments
- Ship products
- Send order confirmations and tracking updates
- Provide customer support
- Respond to inquiries
- Process returns or refunds
- Improve our website and products
- Prevent fraud and unauthorized transactions
- Send marketing emails or offers, where allowed
- Run and measure advertising campaigns
- Comply with legal obligations
- Protect our rights and business
6. Email and SMS Marketing
If you subscribe to our email or SMS marketing, we may send you promotional messages, product updates, offers, and brand news.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or following the opt-out instructions in SMS messages.
We do not want to send unwanted messages. Marketing communication is only sent where permitted by applicable law.
7. Sharing Your Information
We may share your information with trusted third-party service providers who help us operate our business.
These may include:
- Website hosting providers
- Shopify or ecommerce platform providers
- Payment processors
- Shipping carriers
- Fulfillment partners
- Email marketing platforms
- SMS marketing platforms
- Analytics providers
- Advertising platforms
- Fraud prevention services
- Customer support tools
- Legal or compliance advisors
We share only the information needed for these services to function.
We may also disclose information if required by law, court order, government request, fraud prevention, dispute resolution, or to protect our legal rights.
8. Payment Information
Payments are processed through secure third-party payment processors.
We do not directly collect or store full payment card numbers, CVV codes, or complete banking details on our own systems.
Your payment provider may collect and process payment information according to its own privacy policy and security practices.
9. Shipping and Fulfillment
To deliver your order, we may share your name, shipping address, phone number, email, and order details with shipping carriers, fulfillment providers, or logistics partners.
This information is used only to process, ship, track, and deliver your order.
10. Advertising and Retargeting
We may use advertising platforms such as Meta/Facebook, Google, TikTok, Pinterest, or other networks to show relevant ads.
These platforms may use cookies, pixels, or similar technologies to understand your interaction with our website and ads.
This helps us:
- Measure ad performance
- Build audiences
- Show relevant offers
- Avoid showing irrelevant ads
- Improve our marketing
Depending on your location, you may have rights to opt out of certain advertising or data-sharing activities.
11. “Do Not Sell or Share” Notice
We do not sell your personal information in the traditional sense of exchanging it directly for money.
However, some U.S. privacy laws, including California privacy laws, may define certain advertising, retargeting, analytics, or data-sharing activities as “sale” or “sharing.”
If applicable, California residents may have the right to opt out of the sale or sharing of personal information. California’s official CCPA page explains rights including the right to know, delete, opt out of sale/share, and non-discrimination.
To make a privacy request, contact us at:
Subject line: Privacy Request
12. California Privacy Rights
If you are a California resident, you may have the following rights under applicable California privacy laws:
- Right to know what personal information we collect
- Right to know how we use and share personal information
- Right to request deletion of personal information, subject to exceptions
- Right to request correction of inaccurate personal information
- Right to opt out of sale or sharing of personal information
- Right to limit use of sensitive personal information, where applicable
- Right not to be discriminated against for exercising privacy rights
To exercise your rights, contact us at:
We may need to verify your identity before completing your request.
13. Other U.S. State Privacy Rights
Depending on your state of residence, you may have additional privacy rights under applicable U.S. state privacy laws.
These rights may include:
- Accessing your personal information
- Requesting deletion
- Correcting inaccurate information
- Opting out of targeted advertising
- Opting out of certain data sharing
- Requesting a copy of your personal information
To submit a request, email:
Subject line: U.S. Privacy Request
14. European Privacy Rights
Because Dbestey Solutions Germany is based in Germany, visitors from the European Union may have rights under applicable European data protection laws.
Depending on your location, these may include:
- Right to access your data
- Right to correct your data
- Right to request deletion
- Right to restrict processing
- Right to object to processing
- Right to data portability
- Right to withdraw consent
- Right to lodge a complaint with a data protection authority
To exercise these rights, contact us at:
15. Data Retention
We keep personal information only as long as needed for:
- Order processing
- Customer support
- Returns and refunds
- Legal compliance
- Tax and accounting records
- Fraud prevention
- Business operations
When information is no longer needed, we may delete, anonymize, or securely store it according to applicable law.
16. Data Security
We use reasonable administrative, technical, and organizational measures to protect personal information.
However, no online transmission or storage system is 100% secure. We cannot guarantee absolute security.
You are responsible for keeping your account login details confidential, if you create an account.
17. Children’s Privacy
Our website and products are not intended for children under 13.
We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take reasonable steps to delete it.
Parents or guardians may contact us at:
18. International Data Transfers
Because our business is based in Germany and may serve customers in the United States and other countries, your information may be processed or stored in countries outside your location.
These countries may have different data protection laws than your country of residence.
By using our website, you understand that your information may be transferred and processed internationally.
19. Third-Party Links
Our website may contain links to third-party websites, apps, or services.
We are not responsible for the privacy practices, content, policies, or security of third-party websites.
Please review their privacy policies before providing personal information.
20. User Reviews, Photos, and Testimonials
If you submit reviews, testimonials, photos, videos, or other content to us, we may use that content for marketing, website, product pages, advertising, and social media, where permitted by law.
You should not submit personal content unless you are comfortable with us using it for these purposes.
21. Your Choices
You may:
- Unsubscribe from marketing emails
- Disable cookies in your browser
- Request access to your personal information
- Request deletion or correction
- Request opt-out of certain advertising-related sharing
- Contact us with privacy questions
To make a request, email:
22. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we update it, we will change the “Effective Date” at the top of this page.
Your continued use of our website after updates means you accept the updated Privacy Policy.
23. Contact Us
For privacy questions, requests, or concerns, please contact us:
Business Name: Dbestey Solutions Germany / Relaxova™ Germany
Email: support@Relaxova-Germany.com
Address: Waagestr. 8, 37520 Osterode am Harz, Germany
Website: https://www.relaxova-germany.com/
Effective Date: May 12, 2026
