Terms of Service

Effective Date: May 12, 2026

Welcome to Relaxova™ Germany.

These Terms of Service govern your use of our website and your purchase of products from Relaxova™ Germany / Dbestey Solutions Germany. By accessing our website, browsing our store, or placing an order, you agree to be bound by these Terms of Service.

Please read these terms carefully before using our website.

1. Overview

This website is operated by Relaxova™ Germany / Dbestey Solutions Germany. Throughout the site, the terms “we,” “us,” and “our” refer to Relaxova™ Germany / Dbestey Solutions Germany.

By visiting our website or purchasing something from us, you agree to use our services in accordance with these Terms of Service, our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies posted on our website.

2. Eligibility

By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you are using this website with the consent and supervision of a parent or legal guardian.

You may not use our products or services for any illegal or unauthorized purpose.

3. Product Information

Relaxova™ Germany offers wellness and home recovery products designed to support comfort, relaxation, and daily recovery routines.

We do our best to display accurate product descriptions, images, features, prices, and availability. However, we do not guarantee that all product information is always error-free, complete, current, or perfectly accurate.

Product colors, appearance, and packaging may vary slightly depending on screen settings, lighting, production batches, or supplier updates.

4. Wellness Disclaimer

Our products are designed for general wellness, comfort, relaxation, and personal use.

They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease, injury, medical condition, or chronic pain condition.

Any information provided on this website is for general informational purposes only and should not replace medical advice from a licensed healthcare professional.

You should consult a doctor before using our products if you:

• Have a medical condition
• Are pregnant
• Have a pacemaker or implanted medical device
• Have circulation issues
• Have nerve sensitivity or numbness
• Recently had surgery
• Have serious back, neck, spine, or muscle problems
• Are unsure whether the product is suitable for you

Stop using the product immediately if you experience discomfort, pain, dizziness, skin irritation, overheating, or any unusual reaction.

5. German-Inspired Brand Disclaimer

Relaxova™ Germany may use brand language such as “German-inspired,” “Germany-based,” or “inspired by German comfort and practical design.”

Unless clearly stated on a specific product page, we do not claim that our products are “Made in Germany,” “Made in USA,” or manufactured in any specific country.

We avoid misleading country-of-origin claims. In the U.S., product origin claims such as “Made in USA” must be truthful and properly supported, and regulators actively review misleading origin claims.

6. Pricing and Payments

All prices are listed in the currency shown at checkout, unless otherwise stated.

We reserve the right to change prices, discounts, offers, bundles, and promotions at any time without prior notice.

Payment must be completed before your order is processed. By submitting payment information, you confirm that you are authorized to use the selected payment method.

We are not responsible for additional charges applied by your bank, credit card provider, payment processor, customs authority, or currency conversion provider.

7. Orders and Acceptance

After placing an order, you may receive an order confirmation email. This confirmation does not guarantee acceptance of your order.

We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:

• Product availability
• Pricing or product errors
• Suspected fraud
• Payment issues
• Incorrect shipping information
• Abuse of promotions
• Violation of these Terms

If your order is canceled after payment, we will issue a refund according to our payment processor’s timeline.

8. Shipping and Delivery

Shipping times are estimates only and are not guaranteed unless specifically stated in writing.

Delivery times may be affected by:

• Carrier delays
• Customs processing
• Weather conditions
• Holidays
• Incorrect shipping information
• Supply chain delays
• High order volume

Once an order is handed to the shipping carrier, delivery control may be handled by the carrier.

Please review our Shipping Policy for more detailed information.

9. Address Accuracy

You are responsible for providing a complete and accurate shipping address.

We are not responsible for lost, delayed, returned, or undeliverable packages caused by incorrect or incomplete customer information.

If a package is returned due to an incorrect address, additional shipping fees may apply.

10. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

To be eligible for a return, customers must follow the return instructions provided by our support team.

Items returned without approval may not be accepted.

Refunds are generally issued to the original payment method after the returned item is received and inspected, where applicable.

11. Promotions and Discounts

Promotional offers, discount codes, free shipping offers, bundle deals, and limited-time offers may be changed, extended, reduced, or discontinued at any time.

Discount codes may not be combined unless clearly stated.

If a promotion is abused or used in violation of our policies, we reserve the right to cancel the order or revoke the offer.

12. Product Use and Safety

You agree to use our products only as intended and according to any instructions, warnings, or user guidelines included with the product.

You should not:

• Use the product while sleeping
• Use the product on broken or irritated skin
• Use the product near water unless the product instructions clearly allow it
• Modify, repair, or open electrical components
• Use the product if cables, plugs, or parts appear damaged
• Allow children to use the product without adult supervision
• Use the product longer than recommended
• Use the heating function if you have reduced heat sensitivity

Improper use may result in discomfort, damage, injury, or product failure.

13. Limitation of Liability

To the fullest extent permitted by law, Relaxova™ Germany / Dbestey Solutions Germany shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

This includes but is not limited to loss of profits, loss of data, personal discomfort, misuse of products, delivery delays, or inability to use the product.

Our total liability, if any, shall not exceed the amount paid by you for the product giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability, so some parts of this section may not apply to you.

14. No Guarantee of Results

Individual experiences may vary.

We do not guarantee that every customer will experience the same level of comfort, relaxation, recovery, sleep improvement, or satisfaction.

Customer testimonials, reviews, or examples are individual experiences and do not promise identical results.

15. User Comments, Reviews, and Submissions

If you submit reviews, comments, photos, videos, testimonials, feedback, or other content to us, you grant Relaxova™ Germany / Dbestey Solutions Germany a non-exclusive, worldwide, royalty-free right to use, reproduce, publish, display, edit, and distribute that content for marketing, website, advertising, or business purposes.

You agree that your submissions will not:

• Violate any law
• Infringe third-party rights
• Contain false or misleading information
• Contain offensive or harmful content
• Include spam or malicious code

We reserve the right to remove or edit user content at our discretion.

16. Intellectual Property

All website content, including text, images, logos, graphics, videos, designs, product names, slogans, and marketing materials, belongs to or is licensed by Relaxova™ Germany / Dbestey Solutions Germany.

You may not copy, reproduce, modify, distribute, sell, or use our intellectual property without written permission.

Please review our Intellectual Property Rights page for more information.

17. Third-Party Links

Our website may include links to third-party websites, payment processors, shipping carriers, apps, or services.

We are not responsible for the content, policies, security, accuracy, or practices of third-party websites or services.

Your use of third-party services is at your own risk.

18. Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, delivery times, or availability.

We reserve the right to correct errors, update information, cancel orders, or change details at any time without prior notice.

19. Prohibited Uses

You may not use our website or services to:

• Violate any law or regulation
• Infringe intellectual property rights
• Submit false or misleading information
• Upload viruses or malicious code
• Collect personal information of others
• Spam, phish, scrape, crawl, or interfere with website security
• Harass, abuse, insult, harm, defame, or discriminate
• Attempt unauthorized access to our systems
• Copy our website, product pages, or brand assets for commercial use

We reserve the right to terminate your access if you violate these terms.

20. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you agree that we may collect, use, and process your information according to our Privacy Policy.

21. Changes to These Terms

We may update or modify these Terms of Service at any time.

Changes will be posted on this page with an updated effective date.

Your continued use of the website after changes are posted means you accept the updated Terms.

22. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws applicable to Dbestey Solutions Germany, without regard to conflict of law principles.

For customers located in the United States, certain mandatory consumer protection rights under applicable U.S. federal or state laws may still apply and are not excluded by these Terms.

23. Contact Information

For questions about these Terms of Service, please contact us:

Business Name: Dbestey Solutions Germany / Relaxova™ Germany  
Email: support@Relaxova-Germany.com  
Address: Waagestr. 8, 37520 Osterode am Harz, Germany  
Website: https://www.relaxova-germany.com/

Effective Date: May 12, 2026