Neckora™ Relief Pro
Neckora™ Relief Pro
Your 15-Minute Neck Reset
- Helps your neck feel lighter after long days
- Supports a comfortable neck reset position
- Gentle EMS comfort for daily tension
- Soothing warmth for tight neck & shoulders
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Shipping Details
Shipping Details
Order Processing Time
All Relaxova™-Germany orders are carefully processed within 24–48 business hours after your order is placed.
During high-demand periods, processing may take slightly longer, but our team always works to prepare your order as quickly as possible.
Estimated Delivery Time
Once your order has been shipped, delivery usually takes 3–7 business days, depending on your location and local carrier availability.
You will receive a tracking number as soon as your order is on the way.
Shipping Origin
We aim to ship Neckora™ Relief Pro from the nearest available fulfillment center whenever possible.
Depending on stock availability and your delivery address, your order may be shipped from one of our fulfillment locations in the USA, Canada, Europe, or Asia.
This helps us keep delivery times as fast and reliable as possible.
Worldwide Shipping
We offer worldwide shipping to most countries and regions.
However, due to international shipping rules, carrier limitations, and regional restrictions, we are unable to ship to certain destinations.
Restricted Countries & Regions
At this time, we do not ship to the following countries or regions:
- North Korea
- Iran
- Syria
- Cuba
- Russia
- Belarus
- Crimea region
- Donetsk region
- Luhansk region
Orders placed with shipping addresses in these restricted locations will be automatically canceled and fully refunded.
Tracking Information
Once your order has shipped, you will receive a tracking number by email.
You can use this tracking number to follow your Neckora™ Relief Pro delivery from dispatch to arrival.
Need Help?
If you have any questions about your order, shipping time, or tracking information, our support team is happy to help.
Please contact us anytime at:
support@relaxova-germany.com
Returns
Returns
We want you to feel confident when ordering Neckora™ Relief Pro.
That’s why we offer a 60-day return policy. This means you have 60 days after receiving your order to request a return.
You are welcome to try the product at home. However, to be eligible for a refund, the item must be returned undamaged, in good condition, and with its original packaging.
How To Start A Return
To request a return, please contact our support team at:
Please include your order number and the email address used for your purchase so we can help you as quickly as possible.
Return Conditions
To qualify for a refund:
✓ The product must not be damaged.
✓ The product must be returned in its original packaging.
✓ All included accessories, manuals, and parts must be returned.
✓ The return request must be made within 60 days after delivery.
Once your return request is approved, we will provide you with the next steps for sending the item back.
Refunds
After we receive and inspect your returned item, we will notify you by email regarding the approval of your refund.
If approved, your refund will be processed back to your original payment method.
Please note that it may take a few business days for your bank or payment provider to show the refund on your account.
Need Help?
If you have any questions about returns or refunds, please contact us anytime:
Warranty
Warranty
Your Neckora™ Relief Pro comes with a 2-year warranty for extra peace of mind.
This warranty is designed to protect you against product defects or functional issues that may occur during normal use within the warranty period.
What Is Covered
Our 2-year warranty covers:
✓ Product defects
✓ Functional issues during normal use
✓ Manufacturing-related faults
✓ Replacement support if the product qualifies under warranty
Free Replacement
If your Neckora™ Relief Pro develops a covered issue within the warranty period, we will provide a free replacement after reviewing and approving your warranty request.
This is part of our commitment to quality, comfort, and customer satisfaction.
What Is Not Covered
The warranty does not cover:
✓ Damage caused by misuse
✓ Accidental damage
✓ Water damage
✓ Broken parts caused by dropping the product
✓ Normal wear and tear
✓ Damage caused by improper handling or unauthorized repair
How To Start A Replacement
To start a warranty replacement request, please contact our support team at:
Please include:
✓ Your order number
✓ The email address used for your purchase
✓ A short description of the issue
✓ Photos or a short video showing the problem
Once we receive your request, our support team will review it and guide you through the next steps.
Need Help?
If you have any questions about your warranty or replacement request, please contact us anytime:
For long workdays, screen time & everything in between
Your Workday Ends.
Your Neck Should Too.
You finally close the laptop, put down your phone and sit back — but your neck still feels like it’s carrying the entire day.
The tight feeling at the base of your neck. Heavy shoulders. That frustrating sense that your body made it home… but never really switched off.
Neckora™ Relief Pro turns those first few quiet minutes after a long day into a simple at-home neck reset.
Lie back. Choose your setting. Give yourself 15 minutes.
No appointment. No bulky massage chair. No complicated routine.
Why your shoulders still feel “on”
It’s Not Just Your Neck.
It’s Everything Your Neck Carried Today.
Hours at a computer. Looking down at your phone. Driving. Meetings. Errands. Family.
You barely notice it while the day is moving. Then you finally sit down and your neck feels tight, your shoulders feel heavy, and even relaxing still feels incomplete.
Hours At A Desk
Long stretches of sitting and screen time can leave your neck and upper shoulders feeling tired and tight.
Constant Screen Time
Phones, laptops and tablets keep your neck in the same position longer than you realize.
Driving & Commuting
Another hour sitting still can make already-tired shoulders feel even heavier.
A Day That Never Stops
Work ends, but responsibilities don’t. Sometimes your body simply needs a moment back.
More than another neck gadget
The Neckora™ 4-Point Comfort System
Most neck gadgets give you one kind of sensation. Neckora brings several comfort features together in one place so you can build a routine around what feels right that day.
Ergonomic Neck Support
The curved shape gives your neck a dedicated place to rest while you lie back and unwind.
Soothing Warmth
Add gentle warmth when your neck and shoulders crave a cozier end to the day.
Adjustable EMS Comfort
Begin at a gentle level and choose the setting that feels comfortable for you.
Massage & Vibration Comfort
Add another relaxing sensation when your neck feels tired after a screen-heavy day.
Your comfort, your setting.
Start gently and adjust the experience
based on what feels right for you.
Your new after-work ritual
15 Minutes Between “Work Mode” And “Me Time.”
You don’t need another complicated two-hour wellness routine.
Sometimes the best part of your evening is simply having a few quiet minutes where nobody needs anything from you.
Neckora makes that moment easy.
Lie back and get comfortable.
Position Neckora beneath your neck
on your bed, couch or favorite resting spot.
Start gentle.
Choose the comfort mode and setting
that feels right for you.
Give yourself 15 quiet minutes.
Watch TV, close your eyes,
listen to something — or simply do nothing.
The Warmth You Look Forward To
Add soothing warmth when your neck and shoulders feel tired after a long day.
Made For Screen-Heavy Days
An easy comfort routine for people who spend hours working on laptops, computers and phones.
An Easy Before-Bed Wind-Down
Turn your Neckora session into the bridge between a busy day and a quieter evening.
Lie Back And Let It Be Easy
Use Neckora while watching TV, resting or taking a few quiet minutes for yourself.
Your Comfort, Your Setting
Start gently and adjust the experience according to what feels comfortable that day.
Finally, A Few Minutes For You
Because after spending the day taking care of work, responsibilities and everyone else, your body deserves a moment back too.
See how it fits into real life
Small Moments. Big Difference In How Your Evening Feels.
Neckora is built for the ordinary moments that matter most — after work, during a quiet break, or when you finally get a few minutes to yourself.
For Tired Evenings
When your neck still feels “on” after the rest of you is ready to switch off.
Easy At-Home Comfort
A simple way to create your own reset routine right from your couch or bed.
Made To Fit Real Life
Use it when you need a few minutes back — not when your schedule allows another appointment.
Comfort without another appointment
Relaxation Shouldn’t Feel Like Another Thing On Your To-Do List.
No driving somewhere after work.
No trying to squeeze another appointment into an already-full schedule.
No oversized massage chair taking over your living room.
Neckora is simply there for the ordinary evening when your neck feels tired and you finally have a few minutes to yourself.
Comfort on your schedule.
After work. Before bed. During a quiet break.
Whenever you're ready to switch off.
Your evening reset starts here
You Give Your Day Everything.
Give Your Neck 15 Minutes Back.
Turn the moment you finally sit down into something your neck and shoulders can actually look forward to.
Lie back. Find your comfortable setting. Let your evening finally feel like your evening.
Start My Neckora™ Reset →
Real evening reset stories
What Our Customers Say
Overall Rating
“After long hours at my desk, my neck always felt heavy by evening. Neckora™ became my little 15-minute reset before bed. I love how simple it is.”
“I drive a lot for work, and by the time I get home my shoulders feel locked up. Using Neckora™ on the couch has become part of my evening routine.”
“As a mom, I’m always taking care of everyone else. This feels like 15 minutes just for me. That alone makes it worth it.”
“I was skeptical at first, but the design is simple and comfortable. I like using it after screen-heavy workdays.”
“I sit at a computer all day. Neckora™ gives me a simple way to reset my neck and shoulders before going to slee
“It feels like my neck finally gets attention after a long day. The heat and support make my evening routine feel more relaxing.”
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