ALVANA Luméa™ 7-Color LED Skin Ritual Mask

Order Processing Time

All Relaxova™-Germany orders are carefully processed within 24–48 business hours after your order is placed.

During high-demand periods, processing may take slightly longer, but our team always works to prepare your order as quickly as possible.

Estimated Delivery Time

Once your order has been shipped, delivery usually takes 3–7 business days, depending on your location and local carrier availability.

You will receive a tracking number as soon as your order is on the way.

Shipping Origin

We aim to ship Relaxova™ German Recovery System from the nearest available fulfillment center whenever possible.

Depending on stock availability and your delivery address, your order may be shipped from one of our fulfillment locations in the USA, Canada, Europe, or Asia.

This helps us keep delivery times as fast and reliable as possible.

Worldwide Shipping

We offer worldwide shipping to most countries and regions.

However, due to international shipping rules, carrier limitations, and regional restrictions, we are unable to ship to certain destinations.

Restricted Countries & Regions

At this time, we do not ship to the following countries or regions:

• North Korea
  
• Iran
  
• Syria
  
• Cuba
  
• Russia
  
• Belarus
  
• Crimea region
  
• Donetsk region
  
• Luhansk region
  

Orders placed with shipping addresses in these restricted locations will be automatically canceled and fully refunded.

Tracking Information

Once your order has shipped, you will receive a tracking number by email.

You can use this tracking number to follow your Relaxova™ German Recovery System delivery from dispatch to arrival.

Need Help?

If you have any questions about your order, shipping time, or tracking information, our support team is happy to help.

Please contact us anytime at:

support@relaxova-germany.com

We want you to feel confident when ordering Relaxova™ German Recovery System.

That’s why we offer a 30-day return policy. This means you have 30 days after receiving your order to request a return.

You are welcome to try the product at home. However, to be eligible for a refund, the item must be returned undamaged, in good condition, and with its original packaging.

How To Start A Return

To request a return, please contact our support team at:

support@relaxova-germany.com

Please include your order number and the email address used for your purchase so we can help you as quickly as possible.

Return Conditions

To qualify for a refund:

✓ The product must not be damaged.

✓ The product must be returned in its original packaging.

✓ All included accessories, manuals, and parts must be returned.

✓ The return request must be made within 30 days after delivery.

Once your return request is approved, we will provide you with the next steps for sending the item back.

Refunds

After we receive and inspect your returned item, we will notify you by email regarding the approval of your refund.

If approved, your refund will be processed back to your original payment method.

Please note that it may take a few business days for your bank or payment provider to show the refund on your account.

Need Help?

If you have any questions about returns or refunds, please contact us anytime:

support@relaxova-germany.com