ALVANA™ – 1-Year Seller Warranty

At Relaxova™, we believe confidence begins with peace of mind.

Your ALVANA™ Face Slimming EMS Massager comes with a 1-Year Seller Warranty, giving you added reassurance with your purchase.

This warranty applies exclusively to ALVANA™ and is subject to the seller's warranty terms.

What's Covered?

The warranty provides coverage for eligible manufacturing defects under the seller's terms, which may include:

• Defects in materials or workmanship.
• Electrical or mechanical manufacturing faults.
• Device malfunctions arising during normal, intended use.

How to Make a Warranty Claim

If you experience a problem with your ALVANA™ device, simply contact us at:

support@relaxova-germany.com

Please provide your order number, purchase email address, a description of the issue, and photos or a short video where possible.

Our support team will guide you through the next steps.

Warranty Conditions

Warranty claims are assessed according to the seller's applicable terms. Please retain your proof of purchase and follow the supplied product instructions.

Do not return the device before receiving instructions from our support team.

What's Not Covered?

Depending on the seller's terms, exclusions may include accidental damage, misuse, unauthorized repairs, normal wear and tear, or improper maintenance.

Repair or Replacement

If your device develops an eligible defect during the warranty period, our team will assist with the warranty claim.

Available solutions may include repair, replacement or another remedy under the seller's terms and applicable law.

Damaged or Incorrect Orders

If your ALVANA™ arrives damaged, defective or incorrect, please contact us as soon as possible with your order number and supporting photos.

Your Consumer Rights

This warranty does not affect any mandatory consumer rights available under applicable law.

Need Help?

Our support team is here to assist you.

support@relaxova-germany.com

ALVANA™ — Beauty Care With Confidence.

ALVANA™ — 30-Day Money-Back Guarantee

Try ALVANA™ With Confidence — Your Satisfaction Matters.

We want you to feel confident when choosing your ALVANA™ Face Slimming EMS Massager.

That's why we offer a 30-Day Money-Back Guarantee, giving you the opportunity to try ALVANA™ and decide whether it fits your personal beauty and self-care routine.

If you're not satisfied with your purchase, you can request a return within 30 days of receiving your order, subject to the conditions outlined below.

What's Covered?

Our 30-Day Money-Back Guarantee includes:

• ✓ 30 days to try your ALVANA™ device.
• ✓ Returns if you're not satisfied with your purchase.
• ✓ Refunds for eligible returned products.
• ✓ Customer support with your return request.
• ✓ Clear guidance throughout the return process.

How Does the Money-Back Guarantee Work?

We believe exploring your face-slimming beauty goals should feel simple and reassuring.

If ALVANA™ isn't the right addition to your beauty routine, contact our support team within 30 days of delivery to request a return.

Once your return is authorized and the product is received and inspected, we'll process your eligible refund according to our refund policy.

Return Eligibility

To qualify for a refund:

• Your return request must be submitted within 30 days of delivery.
• You must provide a valid order number or proof of purchase.
• The product must be returned with its original accessories.
• The device must not show damage caused by misuse, accidents or unauthorized modifications.
• You must follow the return instructions provided by our support team.

Normal use during the trial period is permitted, provided the device is returned in acceptable condition.

What Is Not Covered?

The guarantee does not cover:

• Returns requested after the 30-day period, except where required by applicable law.
• Products damaged through misuse, accidents or unauthorized modifications.
• Missing accessories or components that affect return eligibility, subject to applicable consumer rights.

How to Request a Return

Contact our customer support team at:

support@relaxova-germany.com

Please include:

• Your order number.
• The email address used for your purchase.
• A brief reason for your return.

Our team will review your request and provide return instructions.

Please do not send your device back before receiving instructions from our support team.

Refund Processing

Once your returned ALVANA™ device has been received and inspected, we'll notify you of the refund status.

Approved refunds will be issued to your original payment method.

Depending on your bank or payment provider, it may take several business days for the refund to appear.

Damaged or Incorrect Orders

If your ALVANA™ arrives damaged, defective or incorrect, please contact us as soon as possible.

Include your order number and clear photos or a short video showing the issue so we can help resolve it.

Your Consumer Rights

This guarantee does not limit or replace any mandatory consumer rights available under applicable law.

Need Help?

We're here to make your ALVANA™ shopping experience simple and reassuring.

support@relaxova-germany.com

ALVANA™ — Your Beauty Goals. Your Confidence.

ALVANA™ — Shipping & Delivery Information

Your Beauty Routine Starts With a Smooth Delivery.

At Relaxova™, we want your ALVANA™ shopping experience to feel simple and reassuring, from placing your order to receiving your device.

Order Processing

All ALVANA™ Face Slimming EMS Massager orders are carefully prepared and processed within 24–48 business hours after your order is placed.

During busy periods, processing may take slightly longer, but our team will work to prepare your order as quickly as possible.

Estimated Delivery

Once your order has shipped, delivery usually takes 3–7 business days, depending on your location, stock availability and local carrier service.

Delivery times are estimates and may vary.

You will receive a tracking number by email once your order has been dispatched.

Shipping Origin

Whenever possible, your ALVANA™ Face Slimming EMS Massager will be shipped from the fulfillment center closest to your delivery address.

Depending on stock availability, orders may be dispatched from fulfillment locations in:

• United States
• Canada
• Europe
• Asia

Shipping origin may vary based on product availability and your delivery destination.

Worldwide Shipping

We offer shipping to most countries and regions worldwide.

International delivery times may vary due to customs processing, local carrier availability and regional shipping regulations.

Restricted Locations

At this time, we are unable to ship to the following countries and regions:

• North Korea
• Iran
• Syria
• Cuba
• Russia
• Belarus
• Crimea region
• Donetsk region
• Luhansk region

Orders placed with an address in one of these locations will be canceled and fully refunded.

Tracking Your Order

Once your ALVANA™ order has been dispatched, you will receive an email containing your tracking number.

You can use this tracking number to follow your shipment from dispatch to delivery.

Delivery Delays

Occasionally, delivery may take longer than expected due to carrier delays, customs inspections, severe weather or other circumstances outside our control.

If your tracking information has not updated or you have concerns about your delivery, please contact our support team.

Need Help?

Have questions about your order, estimated delivery or tracking information?

We're here to help.

support@relaxova-germany.com

ALVANA™ — Your Beauty Goals. Your Confidence.